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1. Job Description
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint,...
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience

2. Job Requirement
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Minimum high school diploma or equivalent
- At least 6 months in Customer Service role

3. Salary
- Base salary: 7.500.000vnd/month
- Meal Allowance: 500.000vnd/month
- Complexity allowance: 1.000.000vnd/month (applied after 2 probationary months)
- Monthly KPI incentive: 900.000 – 1.200.000vnd

4. Benefits
- 14 Annual leave per year
- Computer provided
- 100% English Environment
- Global training program
- Annual review
- 13th pay salary

5. Working Time: 24/7, 2 day off per week, arrange by team leaders

6. Venue: QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12, Hochiminh City

7. Contact: 
- Send your CV to:
- Hotline: 0867.597.533

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Công ty TNHH RBox Việt Nam là nhà cung cấp các dịch vụ nhân sự, giải pháp quản lý và tuyển dụng nhân sự uy tín hàng đầu tại thị trường Việt Nam.