1. Job Description
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint,...
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience
2. Job Requirement
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Minimum high school diploma or equivalent
- At least 6 months in Customer Service role
3. Salary
- Base salary: 7.500.000vnd/month
- Meal Allowance: 500.000vnd/month
- Complexity allowance: 1.000.000vnd/month (applied after 2 probationary months)
- Monthly KPI incentive: 900.000 – 1.200.000vnd
4. Benefits
- 14 Annual leave per year
- Computer provided
- 100% English Environment
- Global training program
- Annual review
- 13th pay salary
5. Working Time: 24/7, 2 day off per week, arrange by team leaders
6. Venue: QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12, Hochiminh City
7. Contact:
- Send your CV to: cv@rbox.com.vn
- Hotline: 0867.597.533
