Customer Support_Travel App
1. Job Description
Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel
advice, modifications, cancellations, complaint, ...
Providing accurate, valid, and complete information by using the right tools,
methods, and processes.
Ensuring a high level of customer service and a positive guest experience
2. Job Requirement
Fluency in English (Speaking, listening, writing, and reading) - working 100%
English.
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Minimum high school diploma or equivalent
At least 6 months in Customer Service role
3. Working Time: 24/7, 2 day off per week, arrange by team leaders
4. Salary
Base salary: 7.500.000vnd/month
Meal Allowance: 500.000vnd/month
Complexity allowance: 1.000.000vnd/month (applied after 2 probationary months)
Monthly KPI incentive: 900.000 – 1.200.000vnd
5. Benefits SHUi
14 Annual leave per year
Computer provided
100% English Environment
Global training program
Annual review
13th pay salary
6. Venue: 04th FL, QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward,
Dist 12, Hochiminh City
