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Mô tả công việc

Customer Support_Travel App

1. Job Description
Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel
advice, modifications, cancellations, complaint, ...
Providing accurate, valid, and complete information by using the right tools,
methods, and processes.
Ensuring a high level of customer service and a positive guest experience

2. Job Requirement
Fluency in English (Speaking, listening, writing, and reading) - working 100%
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Minimum high school diploma or equivalent
At least 6 months in Customer Service role

3. Working Time: 24/7, 2 day off per week, arrange by team leaders

4. Salary
Base salary: 7.500.000vnd/month
Meal Allowance: 500.000vnd/month
Complexity allowance: 1.000.000vnd/month (applied after 2 probationary months)
Monthly KPI incentive: 900.000 – 1.200.000vnd

5. Benefits SHUi
14 Annual leave per year
Computer provided
100% English Environment
Global training program
Annual review
13th pay salary

6. Venue: 04th FL, QTSC 1 Building, Quang Trung Software City, Tan Chanh Hiep Ward,
Dist 12, Hochiminh City

ứng tuyển ngay bây giờ

Concentrix Services

Concentrix là một công ty hàng đầu thế giới của Mỹ trong lĩnh vực dịch vụ chăm sóc khách hàng có mặt ở trên 24 quốc gia với tổng số nhân sự lên tới trên 100.000 nhân viên.