CS TEAM LEADER

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1. Job Description
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficient and work with SMEs/QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
- Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & building up client relationships and handling all reports (if needed)

2. Job requirement    
- University/Colleges required. Age: 26 to 30 years old.
- 1 year minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.

3. Salary and benefit
- Salary: Up to 18.000.000 Gross
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary - Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities

4. Working place: Pico Building, 20 Cong Hoa, ward 12, Tan Binh

5. Contact 
- Send your CV to: cv@rbox.com.vn
- Hotline: 0867.597.533

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RBOX

Công ty TNHH RBox Việt Nam là nhà cung cấp các dịch vụ nhân sự, giải pháp quản lý và tuyển dụng nhân sự uy tín hàng đầu tại thị trường Việt Nam.