1. Job Description
- Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficient and work with SMEs/QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
- Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
- Working with Global team & building up client relationships and handling all reports (if needed)
2. Job requirement
- University/Colleges required. Age: 26 to 30 years old.
- 1 year minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.
- Experience in a high-growth organization strongly preferred.
3. Salary and benefit
- Salary: Up to 18.000.000 Gross
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary - Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities
4. Working place: Pico Building, 20 Cong Hoa, ward 12, Tan Binh
5. Contact
- Send your CV to: cv@rbox.com.vn
- Hotline: 0867.597.533