PROJECT MANAGER

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PROJECT MANAGER

 

1. JOB DESCRIPTIONS

- Project Manager Duties and Responsibilities
- There are various duties and responsibilities that a call center manager has to follow:
+ Ensuring that proper call/chat procedure are followed
+ Ensuring that confidentiality of customer information is maintained
+ Implementation of new working procedures in the operation process
+ Checking that service quality is maintained
+ Making arrangements for training of new joiners and also of existing staff
+ Meeting with the clients in order to understand their needs
+ Coach and provide training to personnel to maintain high customer service standards
+ Attending to the issues of the staff and trying to find a solution
+ Reviewing the performance of the staff
+ Prepare reports for different departments or upper management

2. REQUIREMENTS

- Call Center Manager Skills and Specifications
+ The skills and specifications that a call centre manager must have are as follows:
+ Experience in customer service is required
+ Knowledge of performance evaluation and customer service metrics
+ Solid understanding of reporting and budgeting procedures
+ Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
+ Proficient in MS Office and call center equipment/software programs
+ Outstanding communication and interpersonal skills
+ Excellent organizational and leadership skills with a problem-solving ability
+ Positive and patient
- Call Center Manager Education and Qualification
+ Any candidate applying for the position of a contact center manager must have work experience in a contact center or any contact center related activities.

3. BENEFITS

- Salary: 15.000.000 VND
- Full insurance, holidays, Tet, vacation, and many other benefits
- Working environment dynamic, youthful, easy to integrate

4. TIME AND WORKING PLACE

- Working time: 8AM - 17:30PM (From Monday - Friday)
- Working place: 205A Nguyen Xi, Ward 26, Binh Thanh District, HCMC

5. CONTACT

- Mail: phuongnguyen@rbox.com.vn

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