CUSTOMER SERVICE EXECUTIVE
1. JOB DESCRIPTION
- Manage accounts in terms of order processing, order follow up, pricing integrity, on- time deliveries, complete order fulfillment.
- To response and ensure the customer enquiries and requests are addressed in a timely manner
- To coordinate with sales team, product development team, planning teams and other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
- To handle customer complaints according to the Company procedures and service standard.
- To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information
- To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team
- To assist and back up other team members and provide supports and report to Manager
- Other tasks assigned by Manager
2. REQUIREMENTS
- Bachelor’s degree.
- At least 1 year experience at relevant positions (experience in label printing is preferred).
- Strong written, verbal skills in English (addition of Chinese skills is an advantage)
- Good computing skill.
- Customer oriented and excellent customer service skills.
- Good organizational skill.
3. BENEFITS
- Salary: 8-10tr
- Opportunity for your long-term career development and advancement. 13th month salary and extra bonus (depends on the business situation)
- Annual company trip
- Annual leaves to be increased 1 extra day per 3 years
- Annual salary review
- Social insurance, health insurance and unemployment insurance
- Salary: negotiation
4. TIME & PLACE
- Working time: Monday - Friday: 8:00 - 17:00. Saturday: 08:00 - 12:00
- Working location: 1/72 Dang Thuy Tram Street, Ward 13, Binh Thanh District
5. CONTACT
- Mail: cv@rbox.com.vn
